Contact Benefits

Contact Benefits

Our goal is to provide the best customer service available. We look forward to hearing from you.

For Retirement Counseling

On Campus
Reach us at benefits@mit.edu, 617-253-6151 or toll-free at 855-253-6151.

Lincoln Laboratory
Contact Ellen Lalone Cushman, Sr. Benefit Program Specialist, at ellen.cushman@ll.mit.edu or (781) 981-7052.

For Information on Your Pension Plan Benefit

Access MIT Pension Plan (also known as the Basic Retirement Plan) information, make inquiries and request estimates and distributions by visiting PensionConnect or by calling the MIT Pension Service Center:

  • For callers in the U.S., Canada and Mexico: dial 855-464-8736 (855-4MITPEN) between 9:00am – 7:00pm Eastern Time.
  • For overseas callers (outside of U.S., Canada or Mexico): dial 858-703-3281 between 9:00am – 7:00pm Eastern Time.

For Information on Your MIT 401(k) Account

Paul Gunning, Fidelity Workplace Planning & Guidance Consultant
Paul.gunning@fmr.com
617-258-8872

You can also schedule an appointment online at www.fidelity.com/atwork/reservations or call 1-800-642-7131. In addition, you can speak directly with a Fidelity Investments Retirement Services Specialist about your 401(k) account by calling (877) MIT-SAVE or (877) 648-7283. TTY service is available for the speech and hearing impaired at (800) 259-9743. Retirement Specialists are available Monday through Friday from 8:00 a.m. to midnight ET.

You can also get information about your account at Fidelity Investments' NetBenefits website.

Find Us or Call Us

MIT Benefits Office—Cambridge Campus

Mailing Address Office Location
& Delivery Address
Contact Information
MIT Benefits Office
Building E19-215

77 Massachusetts Avenue

Cambridge, MA 02139
MIT Benefits Office
Building E19-215

400 Main Street

Cambridge, MA 02142
Telephone: (617) 253-6151

Toll Free Call: (855) 253-6151
Fax: (617) 253-2694

TTY: (617) 258-9344

E-mail: benefits@mit.edu (or use contact form below)
Located in Building E19 at the corner of Main and Ames streets, the MIT Benefits Office is one block from the Kendall Square MBTA station. See location on a map.

MIT Benefits Office—Lincoln Laboratory

Building S2-170
244 Wood Street
Lexington: MA 02420-9108 

Telephone: (781) 981-7055
MIT Lincoln Laboratory is located in Building S2-170 at 244 Wood Street, Lexington, Massachusetts, which is approximately 14 miles northwest of Boston. See location on a map.

Contact Us

Please use the form below to reach us. You will receive a reply as soon as possible but no later than 2 business days after your request is received.

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